![]() At first, he was polite, but as the conversation continued, he became beligerant and was yelling at me that my contract was critical to their February end-of-month figures. Called Chris to tell him that I was cancelling. Again, I told him not to proceed any further. Called Valor and was told by Chris that they did that because installation was due on Wed. Called to inform Valor that I wasn't sure that we would go forward with Contract - Even though i Had requested not to do anything more until they had heard fm me, a truck arrived at 8:00am loaded with shingles. The Acknowledgement said that we could cancel without penalty. I was told that I would have 7 business days to cancel for any reason. Contracted to have a new roof installed by Valor Exteriors. Hopefully the *********** inspection/repairs will fix & resolve, at least, once & for all, the installation issues so our siding doesn't keep falling off. And we still haven't heard from the CEO or any of the owners to discuss Valor's deficiencies in order to improve. This is more than merely "responding to a service call " it is a lack of communication keeping us informed & the installation of a product that keeps falling off the house without explanation to the customer. Valor's response does not change the fact multiple pieces of siding have been falling off & it is the first time we are learning that *********** "has determined the issue" & "has a date to physically repair the residence." Even though Valor has texted & called in the past, Valor did not tell us this information, didn't tell us what *********** determined, & didn't tell us *********** will be out to our house or when that would happen, let alone that they will be there "on November 2, 2022." We welcome *********** & Valor coming out to inspect & repair our siding this week, but no one told us or has given us a time seems like it took a BBB complaint to make that happen. (The consumer indicated he/she DID NOT accept the response from the business.) Valor Home will have their Project Manager on site as well for the installation.Īll installers at Valor Home are certified by ***********.Īll construction companies handle service calls. We consulted our Vendor, *********** who has determined the issue and has a date to physically repair the residence. ********** in a timely manner as well as sent several text messages to him. We have a process and procedure in place for these type of issues to be resolved. Valor Home responds to all service call requests. Please investigate and resolve this so our siding stays on the house per the contract. We have no trust Valor will repair anything now. This is unnecessarily stressful and we constantly worry our siding will fail at any moment damaging our home. All we want is our siding not to buckle and fall off it seems Valor's installation was substandard and poorly done. We are current with all payments under the contract but believe they are in breach. Now Valor claims the siding is coming off because our house isn't "plumb and square" and they need to have the manufacturer (CertainTeed) inspect our house to "figure out what's going wrong," but after nearly 6 months that hasn't happened. Before installation the installation crew inspected our house and when we told them there was no plywood underneath, they assured us that it wouldn't be a problem because they have done hundreds of houses like ours, even ones in our neighborhood. We contracted with Valor because I am a retired Marine Corps officer and we liked what they stood for and the work they did for disabled vets and Gold Star families. We have tried to get in touch with the CEO or owners but are prevented from communicating with anyone other than their Project & Safety Director who does not always respond. Valor has used nails to repair these spots but they fail again shortly thereafter. Instead, Valor has been making temporary repairs that don't work. We have repeatedly complained and despite nearly begging, no one has come out to fully inspect our home or the work that was done. ![]() This first happened 2 weeks after installation and up to five times now (nearly once a month since and as recently as a few days ago). There were issues from the start (delivered wrong product, cut Internet, damaged property) but the most pressing that still impacts us today is that since installation, pieces of siding have been separating from the house or falling off entirely. Valor Home installed our new vinyl siding in April 2022.
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